CHẤT LƯỢNG DỊCH VỤ KHÁM CHỮA BỆNH NGOẠI TRÚ TỪ GÓC ĐỘ NGƯỜI BỆNH VÀ MỘT SỐ YẾU TỐ ẢNH HƯỞNG TẠI KHOA KHÁM BỆNH, BỆNH VIỆN ĐA KHOA TÂN HƯNG NĂM 2023

Abstract

Background: Patient satisfaction is closely linked to the quality of medical examination and treatment services. Objective: This study aims to evaluate the quality of outpatient medical examination and treatment services and explore associated factors at the Department of Examination, Tan Hung Hospital. Materials and methods: A cross-sectional descriptive study was conducted on 249 patients who sought medical care at the Outpatient Department of Tan Hung Hospital. Results: The study found that the overall satisfaction rate regarding the quality of medical examination and treatment services, from the patient's perspective, was high at 95.18%. Quality assurance was the most significant factor contributing to service quality satisfaction, accounting for 93.98% of positive responses. Interestingly, patients with health insurance reported lower levels of satisfaction compared to those without health insurance (p<0.05). Conclusion: The study concludes that the quality of outpatient medical examination and treatment services at Tan Hung Hospital is highly rated, with the use of health insurance being a factor associated with lower satisfaction.