SỰ HÀI LÒNG CỦA NGƯỜI BỆNH NỘI TRÚ VỀ CHẤT LƯỢNG DỊCH VỤ KHÁM CHỮA BỆNH VÀ CÁC YẾU TỐ LIÊN QUAN TẠI BỆNH VIỆN ĐA KHOA TỈNH SÓC TRĂNG NĂM 2020

Abstract

Background: Inpatient satisfaction has an important role in the quanlity of care reforms and health care delivery. Objectives: To determine the patient satisfaction rate and some relateted factors at the clinical departments of  Soc Trang General Hospital. Materials and methods: A cross sectional study was conducted on 796 inpatients of all deparment after being charged from hospital from June to December 2020. Tool for data collection was structured questionaries and based on form No. 01 “Inpatient satisfaction survey” of Ministry of Health. Results: The overall inpatient satisfaction rate at Soc Trang General Hospital was 85.9%. The rate of inpatient satisfaction about evaluated categories: behavioral attitude of medical staff and professional capacity accounted for 94.8%. The lowest rate of satisfaction was the aspect of facilities and facilities to serve patients at 74.3%. Multivariable regression analysis showed the three factors strongly associated with global inpatient satisfaction were: health insurance, treatment, and location (urban/rural). Conclusions: The study on inpatient satisfaction and related factors definitely help Hospital Managers to provide policy to improve the quality of their services.