PHÂN TÍCH SỰ HÀI LÒNG CỦA SINH VIÊN VỀ CHƯƠNG TRÌNH ĐÀO TẠO DƯỢC CAO ĐẲNG TẠI TRƯỜNG CAO ĐẲNG DƯỢC TRUNG ƯƠNG HẢI DƯƠNG NĂM HỌC 2024 - 2025

Abstract

Background: Student satisfaction with training programs is an essential indicator for evaluating educational quality, thereby enhancing the reputation and enrolment attractiveness of training institutions. Objective: To analyse the level of student satisfaction with the training programme at Hai Duong Central Pharmacy College in the 2024-2025 academic year and to identify related factors. Materials and Methods: A descriptive cross-sectional study was conducted on 538 regular students. Data were collected using a 50-item questionnaire with a five-point Likert scale (1 = Very dissatisfied, 5 = Very satisfied). Descriptive statistics and comparative analyses (t-test, ANOVA) were performed with SPSS 26.0. Multiple linear regression identified predictors of overall satisfaction. Bootstrap analysis was used to verify direct/indirect causal relationships. Results: Overall satisfaction was high, with a mean score of 4.35 ± 0.32. Lecturers were rated highest (4.48 ± 0.28), whereas facilities scored lowest (4.22 ± 0.35). Satisfaction was statistically associated with academic year (p = 0.045) and academic performance (p = 0.012). Bootstrap analysis confirmed that academic year (β = 0.078; 95 % CI: 0.023-0.132) and academic performance (β = 0.112; 95 % CI: 0.054-0.170) were significant predictors. Conclusions: Student satisfaction is high overall; however, improvements are needed in facilities, soft-skill training, and enterprise collaboration. Academic year and academic performance significantly influence satisfaction, as confirmed by bootstrap analysis.