SỰ HÀI LÒNG CỦA NGƯỜI BỆNH ĐIỀU TRỊ NỘI TRÚ TẠI BỆNH VIỆN BƯU ĐIỆN NĂM 2024

Abstract

  Background: Patient satisfaction is one of the key indicators for assessing the quality of healthcare services and the effectiveness of healthcare facilities. Objectives: To evaluate the satisfaction of inpatients at the Hospital of Post And Telecommunications in 2024. Materials and methods: A cross-sectional study was conducted on 600 inpatients at the Hospital of Post And Telecommunications in 2024. Data were collected directly through interviews using a questionnaire based on the patient satisfaction survey form and guidelines as stipulated in Decision No. 56/QDBYT issued by the Ministry of Health in 2014. Results: The satisfaction rate for access to services was 86.0%, transparency in information and administrative procedures was 85.8%, infrastructure and facilities for patients were 85.6%, attitudes and behavior of staff were 87.6%, and service outcomes was 87.6%. The overall patient satisfaction rate was 85.6%, attitudes and behavior of staff were 87.6%, and service outcomes were 86.6%, with an average satisfaction score of 4.33. Conclusions: The satisfaction of inpatients requires further improvement, particularly in areas related to transparency of information and medical infrastructure.