KHẢO SÁT SỰ HÀI LÒNG VÀ MỘT SỐ YẾU TỐ LIÊN QUAN ĐẾN SỰ HÀI LÒNG CỦA NGƯỜI DÂN ĐẾN TIÊM NGỪA VẮC XIN COVID 19 TẠI TRƯỜNG ĐẠI HỌC Y DƯỢC CẦN THƠ NĂM 2021

Abstract

Background: Since the outbreak of the COVID-19 pandemic, in addition to participating in tracing, testing, and anti-infection activities, volunteer staff and students of Can Tho University of Medicine and Pharmacy (CTUMP) have also actively participated in vaccination activities for people in the region. The investigation of people's satisfaction with this activity helps CTUMP innovate vaccination procedures and provide better service for people. Objective: To investigate satisfaction and factors relating to satisfaction of people who got COVID-19 vaccination at CTUMP. Materials and Methods: An analytical cross-sectional descriptive study was conducted on people who got vaccination at CTUMP between September 15th and December 31st. Results: 2758/3155 (87.4%, in which 1161 male and 1597 female) participants were satisfied with the vaccination procedure at CTUMP, and “healthcare staff attitude and service quality” were found significantly related to satisfaction. Conclusion: The study brings an important contribution in improve service quality and the success of government vaccination campaigns in the whole country and Can Tho city in particular.