SỰ HÀI LÒNG CỦA NGƯỜI BỆNH NỘI TRÚ VỀ CHẤT LƯỢNG DỊCH VỤ KHÁM CHỮA BỆNH VÀ MỘT SỐ YẾU TỐ LIÊN QUAN TẠI BỆNH VIỆN ĐA KHOA KHU VỰC LONG KHÁNH, NĂM 2022

Abstract

Background: Patient satisfaction is the satisfaction when the needs have been fully met. Objectives: To determine the rate, level of satisfaction, and some related factors to the level of satisfaction with the quality of medical examination and treatment services of inpatients. Materials and methods: A cross-sectional descriptive study was conducted on 778 patients from October 2022 to November 2022 at Long Khanh Regional General Hospital. Results: Overall satisfaction rate of inpatients was 85.68%. Of these, the highest patient satisfaction was that medical staff had no signs of suggesting training, accounting for 91.9%, and the lowest was  being informed about the rules and necessary information when staying in the hospital clearly and completely, accounting for 70.1%. Found some relationships with the overall satisfaction rate: The age group 15 - 40, without health insurance, living in urban areas had a lower satisfaction rate than the corresponding groups. Conclusion: The overall satisfaction rate of patients is quite high. However, there are also low patient satisfaction criteria.